Do you know how to speak with a team member in a productive way? Just use these 8 rules from Ian McAllister, the former chief executive of Amazon.
Do not cancel appointments
The best way to show that the person is not quite important
for you is to cancel an appointment with him for any reason. If you can’t meet
with him on the agreed time just ask him to postpone the meeting for another
time and apologize for the inconveniences caused.
Let the conversation begin
Do not throw out the entire work plan on the employee. Let
him begin to talk about the issues he wants to discuss with you. Assist him by
asking a simple question: "How can I help?". Try to single out the
necessary information and ask open-ended questions, so that he could share his
problems. Ask him about specific cases ("How is the work on project X
going?") or ask general questions ("What have you been working on
lately?").
Be open and honest
When your team member talks about important problems you’ll
be likely to face quite serious issues. If you can’t solve them, just warn him
about it, but if you can then speak directly and honestly. When an employee tells
you about a problem in the team's work, admit it and say how you will deal with
it. Or if it comes to ware raise you don’t agree with as the colleague is not
quite worthy, analyze his gaps and bring him down to earth.
Discuss career growth
Talking to your employees try sometimes to move away from
the key topic and discuss their career growth, finding out whether they’re
satisfied with their work. Try to understand if your colleague has any specific
goals, and how he would like to improve his work in the future. If he plans to get
promotion, recommend him how he can achieve this. Also ask what needs to be changed:
"How can I improve my work as a manager?". Not everyone will give you
an answer to it, but sometimes you can get valuable advice.
Indicate what and how to fix
Performance problems tend to increase gradually. Try to identify
them as early as possible and carefully inform the employee about them. The
longer such problems are seen, the more strictly you need to specify them.
Teach how to deliver a message
One of the most important skills that will benefit all
employees is the ability to express their thoughts clearly. Train this skill in
your employees in one-to-one conversations. Ask to briefly describe the issue
under discussion. If the employee can’t explain the problem well, train until
you understand it, and then get back to the conversation.
You can also like: Top 10 Soft Skills Employers Want To See In Their Workers
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