Effective communication is essential
for running a business successfully, whether it’s between colleagues, or
between employees and customers. An old proverb claims: “It’s not what you say,
but how you say it.” Nowadays, when technology novelties are conquering
business market more and more, executives notice that such a tendency sometimes
can complicate things and messages, or even misinterpret them in the wrong way,
which, in its turn, can prompt conflicts.
That’s why it’s important to re-read
the messages you want to send, trying to imagine what kind of comments and
reactions they may lead to. We’re ready to share with you a few tips on how to establish
effective communication with employees.
Manage individuals, not groups
Always keep in mind that giving tasks
to a group of people can appear to be a whole disaster! The lack of specificity
makes people think that they are not responsible, the don’t know what they are
about to do and a task fails to get the desired result. Group communications
are perfect for informing employees, for providing education and simply praising,
but avoid using it for personal directions or criticism. Praise in public,
criticize in private.
Read also: 10 Signs That Your Employees Hate You As a Manager
Analyze first, and then speak
We’re all human beings and sometimes
our emotions force us to make quick decisions basing on superficial evidence
that later appears a wrong one. Analyze the situation thoroughly before taking
any actions. Once you realize where you really stand, your logic will be
involved in solving problems and fixing things.
Review your messages
The message sent is not always the
message received. Every person can transform one’s words in his own way that
may later cause misunderstanding, negative situations or even conflicts.
Re-read the messages you want to send and try to guess how it can be
interpreted. In case you was misunderstood, take a step back and ask for
clarification face-to-face to avoid the same mistakes in future.
Listen
It helps to be a great talker, but
being a good listener is essential for ensuring proper communication. Learn to
listen to employees, so you can help them achieve their goals and needs. Show
your conversation partner that you’re truly listening to him by taking notes
and asking clarifying questions.
Give tasks clearly and directly
Researchers say that employees do
perform better if they know what is expected of them. Assign tasks in simple
and understandable way without difficult terms and make sure that the
information is understood by a person to whom it’s directed.
Progress can’t be reached without
making mistakes, they are a natural part of growing. Dealing with subordinates the way
you would wish to be dealt with in a similar situation is the best course any
manager can take.
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